Shipping Policy

Shipping Policy

At Top10 Vape, we are committed to providing reliable, fast, and secure shipping for all orders across Europe. Our goal is to ensure that your disposable vape products reach you in perfect condition and on time, whether you’re a small retailer or a large distributor.

Shipping De3stinations

We currently ship to all European countries, including but not limited to:

For shipping outside of Europe, please contact our customer support team at [email protected] to discuss options.

Shipping Options and Times

We offer insured standard shipping for all orders. Orders are typically processed and shipped within 2-3 business days after confirmation, and delivery times vary by location:

  • Standard Shipping: Estimated 7-15 business days within Europe

Please note that delivery times are estimated and may be affected by factors outside of our control, such as holidays, customs processing, or delays from courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your order size, destination, and shipping method. We offer competitive rates to ensure cost-effective delivery for our wholesale and bulk-buying customers.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking information. You can use this link to monitor your order’s progress. You can track your shipment using the provided tracking number on the following website: 17track.net. Please allow 1-2 days after shipment for tracking updates to appear.

Insured Shipping

All shipments from Top10 Vape are insured for added security. In the rare event of damage or loss during transit, our support team is ready to assist you. If you experience any issues, please contact us at [email protected] within 7 days of receiving your package to initiate a claim.

Shipping Terms and Conditions

  1. Order Processing: Orders placed before 12 PM (CET + 06:00) on business days are usually processed the same day. Orders placed after this time, or on weekends and holidays, are processed the next business day.
  2. Address Accuracy: Please ensure that your shipping address is correct at the time of purchase. Top10 Vape is not responsible for packages that are undeliverable due to incorrect or incomplete addresses.
  3. Customs and Duties: Orders shipped within the EU typically do not incur customs fees. However, for certain destinations, customs fees or import taxes may apply. These charges are the responsibility of the customer.
  4. Non-Delivery: If your order is marked as delivered but you did not receive it, please contact your local courier for more information. For further assistance, contact Top10 Vape customer support within 48 hours of the delivery status update.

Need Assistance?

Our customer support team is here to help. If you have any questions or need assistance with tracking or delivery, please reach out to us at [email protected]. We strive to make your shipping experience as smooth as possible.